Terms & Conditions

Ensuring a Safe & Comfortable Experience

Your wellbeing and safety are our highest priorities. Before booking your appointment, please review the information below to ensure our treatments are suitable for you. Certain health conditions, scalp concerns, and circumstances may prevent us from performing treatments or may require adjustments to your service.

If you are unsure whether a treatment is suitable for you, we encourage you to contact us prior to booking.

Our treatments may not be suitable for clients with:

Hair extensions, weaves, cornrows, dreadlocks or any type of extension that prevents a comb brushing through
Scalp conditions including dermatitis, folliculitis, seborrhoeic dermatitis, tinea capitis, active psoriasis, head lice, cysts, or other active scalp concerns that are active.
Laying flat for a minimum of 1hour
Thrombosis (blood clots)
Cold or flu symptoms (we kindly ask that you reschedule your appointment)
Certain bone-related conditions or injuries
Advanced stages of pregnancy (30 weeks and beyond) If any of the above applies to you, please contact us before booking so we can discuss the most appropriate options for your wellbeing

Welcome to Calma Head Spa. By using our website and booking our services, you agree to the following terms and conditions:

1. Appointments & Bookings

All appointments must be booked in advance through our website or in person.
Please arrive on time for your scheduled appointment to enjoy the full duration of your treatment.
If you are running late, your session may be shortened out of respect for the next client.
Please arrive at least 10 minutes prior to your treatment. Late arrivals may result in reduced treatment time.

2. Online Booking Policy

When booking online, you will receive an email confirmation with the details of your appointment.
A 50% deposit is sometimes required to secure your booking and will be deducted from the total cost of your service.
The deposit is non-refundable in the case of late cancellation (less than 24 hours before the appointment) or no-show.
By booking online, you agree to provide accurate contact details so we can confirm or update you regarding your appointment.

3. Cancellation Policy

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Cancellations made less than 24 hours in advance will result in a cancellation fee and loss of deposit.
No-shows will be charged the full amount of the booked service or will forfeit the deposit paid.
To cancel or reschedule, please contact us by phone or email, or use the cancellation link provided in your booking confirmation.

4. Payments

Payments can be made online or at the spa after your treatment.
We accept cash, credit/debit cards, and other payment methods as listed on our website.

5. Health & Safety

Please inform us of any health conditions, allergies, or injuries before your treatment.
Our therapists reserve the right to refuse service if a treatment is deemed unsafe or unsuitable.
We follow strict hygiene and sanitation protocols to ensure your safety and comfort.

6. Gift Cards & Vouchers

Gift cards and vouchers are non-refundable and must be used before the expiry date.
They cannot be exchanged for cash but may be transferred to another person.

7. Liability

While we strive to provide a safe and relaxing environment, Calma Head Spa is not liable for any injury, allergic reaction, or unexpected outcome resulting from treatments if relevant health information was not disclosed.

8. Website Use

All content on this website (text, images, design) is the property of Calma Head Spa and may not be copied or used without permission.
We are not responsible for third-party links or services mentioned on our site.

9. Changes to Terms

Calma Head Spa reserves the right to update these Terms & Conditions at any time. Updates will be posted on this page.

10. Contact

If you have any questions about these Terms & Conditions, please contact us:
Calma Head Spa
headspacalma@gmail.com
+34 683 603 986